Refund policy

Returns & Refunds

We want you to be happy with your order. If something isn't right, you can return it within 30 days of delivery.

Your right to cancel
Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of receiving it. We extend this to 30 days. To start a return, email info@ocves.co.uk with your order number. Please send the item back within 14 days of telling us.

Where to send returns
OCVES Returns, Safestore, 141 Garth Road, Morden, SM4 4LG, United Kingdom

Condition of returned items
You are welcome to try a cover on your furniture to check the fit. Please return items clean, with any tags and the original packaging if possible. If an item has been handled more than needed to check it, we may reduce the refund to reflect the loss in value.

Return postage
If you change your mind, you pay the return postage. If an item is faulty, damaged or not as described, we will send you a free return label or refund your postage.

Refunds
We will refund the price you paid, including the original standard delivery charge, within 14 days of receiving the item back or receiving proof that you have sent it, whichever is sooner. If you return only part of an order, we refund the items you return but not the delivery charge. Refunds go back to your original payment method.

Faulty items
Your rights under the Consumer Rights Act 2015 are not affected. If an item is faulty, contact us within 30 days of delivery for a full refund. After that, we will repair, replace or refund it.

Sale items
Sale and discounted items have the same return rights as full-price items.

Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order.

Contact us
OCVES is a trading name of BREEZE WISE LTD, registered in England and Wales, company number 12648524.
Registered office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF
Email: info@ocves.co.uk. We aim to reply within 24 hours.